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All orders are delivered using recorded delivery. Please note that this will require a signature upon delivery.
If you wish to return or exchange an item which you purchased from our website, you have 14 days for refunds and 30 days from the purchase date for exchanges. We are unable to refund or exchange items that are damaged, engraved or altered in any way.
STEP ONE: Notify us of the return by emailing us at kent.time@outlook.com.
STEP TWO: Package the item in its original condition (including packaging), along with proof of purchase (invoice or dispatch note).
STEP THREE: Return the item to the address below. We recommend that you send the item via recorded delivery and purchase insurance against damage or loss. Please make a note of the tracking number. Return postage costs are to be covered by the purchaser.
Kent Time Watches Ltd, 15 Mill Hill, Deal CT14 9EL
STEP FOUR: Once our experts receive the item, we will evaluate the condition. If the refund is accepted, then payment will be made within 3 -5 working days.
NB: The buyer is responsible for return postage, card payers fees, and a return watch inspection fee.
Reimbursements will be made using the same payment method as you used for the initial transaction and you will not incur any additional fees as a result of the reimbursement.
You are, however, liable for any diminished value of the goods resulting from the handling of the item.
In accordance with ‘distance selling’ laws, you have 14 days to cancel any purchase made online. The 14 days start once the item has been received. The date of delivery will be derived by the delivery courier’s confirmation. The cancellation period will expire after 14 days from the date you receive the online purchase.
If you wish to cancel, please inform us by email, letter or telephone. Please refer to the returns and exchanges on this page for further details. Once the cancellation notification has been sent, you must return the item within two working days.
Please refer to the Returns and Exchanges section on this page.
You have 14 days to return an item from the date of delivery. It is 30 days for exchanges. Please refer to the Returns and Exchanges section on this page.
We aim to post all purchases with two working days from date of the purchase. All items purchased are sent by fully insured recorded delivery.
We accept all major UK debit and credit cards.
